Wunderkind Cyber Season 2025 Readiness Plan

At Wunderkind, we know that the holiday season is a critically important time for your business. To set our clients up for record success, we are working with our integration partners, preparing internal teams, and outlining plans for a Black Friday Cyber Monday weekend we expect to be huge. The goal of putting these measures in place is to ensure we are more than ready to support large influxes in traffic and drive the undeniable performance you expect from Wunderkind.  For more details on how we are preparing, see our plan for our platform infrastructure and upcoming code freeze. 

Platform Preparedness

Wunderkind infrastructure within GCP includes load balancers, redundancies, and virtual machines that 
auto-scale based on traffic and usage. The Wunderkind Tag is asynchronous, non-blocking, and continuously monitored for performance. End User Web Traffic is transmitted over TLS and security is maintained for all 
data in transit and in storage. There will not be any updates needed from your team in advance of the weekend. 

Pre-Holiday Enhancements & Recovery Plan

The Wunderkind engineering and product teams have taken the following measures to ensure our platform is optimized for stability during this time, with proper measures in place to aid in recovery. We will also be delaying any major releases during this time to avoid any platform interruption. 

• Feature Freeze: From Nov 24 - Dec 2, our product teams will not be pushing any new components to production to ensure platform operations are not interrupted. 

• Load Testing: Wunderkind annually rehearses BFCM traffic in a controlled environment to ensure critical services are fighting fit for the big season.

• Fallback & Disaster Recovery: Wunderkind will run back-ups to multiple locations on an hourly and nightly cadence. Infrastructure can be cloned and brought up nearly-instantaneously.

Escalation Process

All issues identified should be communicated to your dedicated Customer Success Manager. Any incident identified on the Wunderkind side will be assessed for severity and impact and communicated within 24 hours. Our incident response team is assigned within one hour of any outage to begin assessment and determine the root cause. You are encouraged to submit Live Issue tickets through our Support Portal and subscribe to our Product Status page for email alerts on product downtime.