Welcome to Wunderkind! This guide will help you set up and log into your account on the Wunderkind Autonomous Marketing Platform, as well as manage user roles and permissions based on your needs. Let’s get started!
Table of Contents
Logging into the Wunderkind Platform
1. Logging in as an Existing Client
If you already have a Wunderkind account and know your password:
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Go to platform.wunderkind.co and enter your login credentials.
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You will be directed straight to the Wunderkind Platform.
Resetting Your Password as an Existing Client
If you are an existing client but don’t remember your password:
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On the platform.wunderkind.co login page, click "Forgot Password?"
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You will receive an email with a secure link to reset your password.
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After resetting your password, navigate to platform.wunderkind.co to log in.
Tip: Bookmark platform.wunderkind.co for quick and easy access in the future!
2. Creating an Account as a New Client
If you’re new to Wunderkind and need to create an account:
- Navigate to platform.wunderkind.co to register.
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Follow the sign-up process to create your account and set up your password. You'll need to download an authenticator app on your phone - we recommend Google Authenticator, but any one works.
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Once your password is created, you will be redirected to connect.wunderkind.co.
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Navigate to platform.wunderkind.co to access the Platform.
Tip: Bookmark platform.wunderkind.co for quick and easy access in the future!
Managing Users and Permissions
The User Management page enables existing Platform users to manage, add, or update the permissions of new users who need access to the Wunderkind Autonomous Marketing Platform. Users can seamlessly add teammates or collaborators to their account, assign permissions, and make updates as needed, without having to contact Wunderkind support for help.
Key Features of User Management
Easily Add New Team Members
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Users with Admin access can add team members to Wunderkind by providing their name, email address, and selecting the appropriate role.
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New users will receive an invitation email to set up their account password and authentication via an app like Google Authenticator.
Update Existing User Permissions
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Admins can update roles for other Wunderkind users or deactivate any team members.
Resend Invitation Emails
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Admins can resend invitation emails to users who may have missed the original invitation to set up their password. Please note that links to invitation emails expire after 72 hours.
User Roles in the Wunderkind Platform
Admin
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Permissions: Full access to all areas of the platform, including editing domain settings, setting user permissions, and inviting other members.
Manager
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Permissions: Create, edit, and delete campaigns, creatives, segments, and reports.
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Limitations: Cannot invite users or manage permissions.
Contributor
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Permissions: Edit campaigns, segments, and reports, as well as create, edit, and delete creatives.
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Limitations: Cannot create or delete campaigns or reports.
Analyst
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Permissions: Full access to reporting only.
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Limitations: No access to Experiences, Studio, or Audiences.
Adding Users
Once you are an Admin, you can add more account members and assign members roles.
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Written Confirmation for Admin Access: When first onboarding onto the Platform, clients must must provide written confirmation (via email) to their Wunderkind representative specifying who should receive Admin access. This ensures proper accountability and minimizes errors in assigning access rights. Once onboarded, it up to the client admin(s) to determine each user's permissions.
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Acceptable Use Policy (AUP) Confirmation: For compliance purposes, Wunderkind requires all Admins to confirm their acceptance of Wunderkind's Acceptable Use Policy (AUP) when adding the first user to the platform. After that initial confirmation, no additional confirmation is required. There is no limit to the number of Admins an account can have.
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Steps to Add a User:
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Navigate to Settings > User Management.
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Click the "Add User" button.
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Enter the new user’s name, email address, and select their role.
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The new user will receive an invitation email to set up their account password and authentication.
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Editing or Removing Users
Admins can edit user roles or remove users from the User Management page. These actions ensure that the appropriate team members maintain access to the Wunderkind Platform while removing access for users who no longer require it.
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Steps to Edit User Permissions:
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Navigate to Settings > User Management.
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Click the three dots to the right of the user you wish to edit and select "Edit".
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You will be redirected to a page where you can change the user’s role by selecting one of the four available options (Admin, Manager, Contributor, Analyst).
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After making changes, click "Save".
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Steps to Remove a User:
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Navigate to Settings > User Management.
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Click the three dots to the right of the user you wish to remove and select "Remove".
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Confirm the deactivation to remove the user’s access.
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Deactivating Users:
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You can also deactivate accounts directly from the Edit page by selecting the deactivate option and saving changes.
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FAQ
I set up my account but forgot which authenticator app I used. What do I do?
This typically happens when the camera phone app was used to scan the multi-factor authentication (MFA) QR code instead of an authenticator app during registration. To retrieve your MFA code, check the settings app on your phone, choose "Passwords," then "Wunderkind" to find the account for the MFA code. If you're still having issues, please submit a Help Center ticket to our Support team.
I got a new phone and can no longer access my MFA. What do I do?
Please submit a Help Center ticket to our Support team, and we'll reset your MFA.
What happens if I invite someone to Wunderkind, but they don’t receive the invitation email?
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Simply resend the invitation email to a user who has never logged into Wunderkind by clicking on the three-dot menu next to their name and selecting "Resend Invitation". This option is only available if that user has not set up their password and authenticator app.
- What if I set up my account but don't receive a Welcome email? If you never received the Welcome email to your inbox, go to Connect Platform or Wunderkind Platform (for new platform users) and choose “Forgot password.”
How many users can I add to my Wunderkind account?
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There is no limit to the number of users you can add.
What timezone is the last log-in date shown in?
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Last log-in dates are shown in your browser’s local timezone.
How do I edit someone’s email address?
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Wunderkind does not allow admins to edit the email address of an existing user. If a user’s email address changes, deactivate that user and add them back as a new user with their updated email address. That user will then have to go through the process of setting up their password and multi-factor authentication again from the new invitation email they receive.
Why do I have to confirm my acceptance of Wunderkind’s Acceptable Use Policy?
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For compliance purposes, Wunderkind requires all admins to confirm their acceptance of the Acceptable Use Policy (AUP) when adding the first user to the platform. After that initial confirmation, no additional confirmation is required.
Where can I find the User Management page?
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The User Management page is available in the new Platform (platform.wunderkind.co) under the User Management sub-navigation item in Settings. Please note that only users who have the Admin role will be able to access the User Management page.
Need Help?
If you encounter any issues, please submit a request in the Help Center. The Wunderkind Support Team is here to assist!
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