Thank you for participating in the Smart by Wunderkind beta program! As you move through the program, we'll email you with feedback surveys to submit your input and suggestions on the product. You can also find the beta survey links and questions below.
Smart by Wunderkind Onboarding Feedback
- After completing the set up process and setting your experiences live, please complete the survey here.
General Questions
- Approximately how long did it take you to complete the onboarding flow?
- How many attempts did the onboarding process take you to complete?
- On the scale of 1 to 7, with 1 being “I didn’t have to think about it” to 10 being “this was infuriating”, how easy was the initial setup process?
- Which pieces of the setup process were the most challenging? What would have made it easier?
Step-Specific Questions
- Getting Started on the Shopify App
- What information drove your decision to download the app? Where did you get that information?
- On a scale of 1-7, with 7 being easiest, how easy was it to enable the Wunderkind tag in your Shopify theme?
- On a scale of 1-7, how easy was it to enable the product feature toggles (will include screenshot of toggles)?
- If you excluded products from Wunderkind campaigns, how easy was it to do so on a scale of 1-7?
- Were you able to easily follow the onboarding instructions for these steps? Why or why not?
- Setting Your Goals, Brand Kit, and Discounts
- Were there any business goals not captured on the drop down list that we should include?
- On a scale of 1-7, with 7 being easiest, rate how easy it was to complete this section of the onboarding.
- Were you able to easily follow the onboarding instructions for these steps, why or why not?
- Editing Creative Assets and Strategies
- On a scale of 1-7, with 7 being easiest, rate how easy it was to complete this section of the onboarding.
- Were you able to easily follow the onboarding instructions for these steps? Why or why not?
- Klaviyo Integration
- On a scale of 1-7, with 7 being easiest, rate how easy it was to complete this section of the onboarding.
- Were you able to easily follow the onboarding instructions for these steps? Why or why not?
General Questions
- On a scale of 1-7, with 7 being easiest, how helpful were the instructions and Help Center materials provided to you for onboarding?
- What obstacles, if any, did you run into during the onboarding process?
- What, if any, would you change about the onboarding process overall?
- On a scale of 1-10, what would you rate your overall experience getting started with the Wunderkind Shopify app?
Smart by Wunderkind Platform Feedback
- After spending some time in the Wunderkind Platform, please complete the survey here monthly while participating in the beta program.
Platform User Experience
- What were the top reasons you logged on to the Wunderkind Platform in the past month?
- Approximately how often have you logged into the Platform in the last month?
- Daily, weekly, once
- Approximately how often have you logged into the Platform in the last month?
- What goals were you looking to accomplish by logging in? Were you able to complete those goals?
- What goals required assistance/support/help center to complete?
- What sections of the platform did you most frequent this past month?
Analytics
- What is your performance source of truth? Select all that apply:
- Wunderkind
- Klaviyo
- Why are the choice(s) you selected above your source of truth?
Editing Your Creatives
- How effectively do you feel like you are able to manage your brand kit (assets, logos, fonts, etc.)?
- How effectively do you feel like you are able to manage creatives in your experiences?
Would you be willing to talk to a Wunderkind product team member about your experiences so far?